OnTrackLogoIf this is the first time you've visited this site, you may be wondering what to do next.  Finding out your username, and creating your password, is a good first step, and is fairly straightforward, but this article will help get you started.


Forgotten or unknown Username

If you've forgotten your username, or this is your first visit and you simply don't know it, here is the procedure to find / recover it.  Note that for most Staff your username will be your first name initial followed by your surname (e.g. spryer).

  1. Click the link in the Login section called Forgot your username.
  2. Enter your Email Address.
  3. Tick the Captcha box, to show that you're not an internet robot!
  4. Click Submit.

Your username will now be sent to your email address.

 

Forgotten Password

If you need a reminder for your password, this is the process:

  1. Click the link in the Login section called Forgot your password.
  2. Enter your Email Address.
  3. Tick the Captcha box, to show that you're not an internet robot!
  4. Click Submit.
  5. Close the web page (or the browser) that you are on.

A link and verification code will be sent to your email address.

  1. Click the link that has been sent to you, and this will automatically open a new browser page with your verification code entered for you.
  2. Enter your Username.
  3. Click Submit.
  4. Enter and confirm your new Password.
  5. Click Submit.

Your password is now reset and you will be able to logon using your new password.

 

Forgotten my email address

If you've forgotten your email address, please contact us for further information.